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How long does the shipping take?
Though our standard shipping window is 14-21 days, it takes on average 10 business days to receive an order.
What is your return policy?
An item in unusued and original condition (including packaging and label) can be return within 14 days after it's received. Final sale items cannot be returned.
Do you offer gift wrapping?
All items come prewrapped in gift boxes.
I just placed and order. When it will be shipped?
Our standard processing times for all orders is 1-3 business days. You'll receive a confirmation email once your order is shipped.
I just placed an order but forgot to add discount code. Can I still add it?
Yes! Send us an email or use contact form below to add a discount code to your order.
Tracking status of my order is not updating. Is it lost?
It may take up to 7 days for tracking to be updated. Please send us an email or you contact form below if you order status hasn't changed in two weeks.
It's been two weeks and I still haven't received my order. When will I recieve my order?
Our shipping facility is located overseas, therefore it may take up to 21 business days to receive your order. If it's been longer than four weeks and you still haven't received your order, we will process a full refund.
How do I place a return?
To place a return you must meet eligibility requirements. All items must be in original condition, including packaging and label. Final sale items cannot be returned. Please send us an email with your order number or use a form below to place a return.
My package was lost in mail. Am I eligible for a refund?
Yes! If you haven't received you order within four weeks and your tracking status has not changed in two weeks, we will process a full refund.
Need Help?
You can contact us directly by sending an email to support@alienjewels.com or by using form below. We aim to respond to all inquiries within 1-3 business days. Our working hours Monday-Friday 8am-5pm CT.